Privacy Policy

1. Introduction

AssetFinder.io ("we", "our", "us") is an asset recovery consultancy. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website and services.

2. Information We Collect

We may collect the following types of information:

• Contact details: name, email address, phone number.
• Case information: details you provide about your situation, including transaction hashes, wallet addresses, blockchain data, incident summaries, and supporting evidence (screenshots, documents, chat logs).
• Technical data: IP address, browser type, device information, and usage data collected via cookies and analytics tools.
• Communication records: correspondence between you and our team.

3. How We Use Your Information

We use your personal information to:

• Assess your case and provide recovery consultation.
• Communicate with you regarding your case status and next steps.
• Share relevant case details with vetted third-party recovery specialists, legal professionals, or affiliated partners who may assist with your case.
• Comply with legal and regulatory obligations.
• Improve our services and website experience.
• Send service-related communications (you may opt out at any time).

4. Third-Party Sharing

By submitting a case to us, you acknowledge that your information may be shared with vetted third-party recovery specialists or affiliated partners who may contact you regarding your case. We will never sell your personal data to third parties for marketing purposes.

We may also share information with:

• Law enforcement or regulatory bodies when required by law or to support your recovery efforts.
• Service providers who assist us in operating our business (e.g., hosting, analytics, email services), bound by confidentiality obligations.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Case-related data may be retained for a reasonable period after case closure for legal and compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for processing where applicable.
• Object to or restrict certain processing activities.

To exercise any of these rights, please contact us at contact@assetfinder.io.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytical data. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@assetfinder.io.